benpalmer1/Gorgias-MCP-Server
Helpful MCP server for the Gorgias API
Platform-specific configuration:
{
"mcpServers": {
"Gorgias-MCP-Server": {
"command": "npx",
"args": [
"-y",
"Gorgias-MCP-Server"
]
}
}
}Add the config above to .claude/settings.json under the mcpServers key.
An MCP server that exposes the full Gorgias helpdesk API to AI assistants.
---
Gorgias MCP Server is a Model Context Protocol server that gives AI assistants -- Claude, and any other MCP-compatible client -- complete access to the Gorgias helpdesk platform. It ships with 114 tools: 3 high-level "smart" tools that handle the most common workflows, plus 111 raw API tools covering every Gorgias REST endpoint.
Connect it to Claude Desktop (or any MCP client) and you can search tickets, read conversations, pull analytics, manage customers, and operate your entire helpdesk through natural language.
---
> You: How many tickets did we get last week? > > *Claude uses gorgias_smart_stats* > > You received 142 tickets last week, down 12% from the prior week. > Top channels: email (89), chat (31), phone (22). > > You: Show me the open ones about refunds > > *Claude uses gorgias_smart_search* > > Found 8 open tickets matching "refund": > - #4521 — "Refund not received" (Alice Johnson, 2 days ago) > - #4518 — "Wrong item, want refund" (Bob Smith, 3 days ago) > - ... > > You: What's the conversation in ticket #4521? > > *Claude uses gorgias_smart_get_ticket* > > Ticket #4521 — "Refund not received" (Open, Normal priority) > Customer Alice Johnson (alice@example.com), assigned to Sarah > > - Mar 24, Alice (customer): "Hi, I returned my order 2 weeks ago but haven't received my refund yet..." > - Mar 24, Sarah (agent): "I can see your return was received. Let me check the refund status..." > - Mar 25, Alice (customer): "Any update?"
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The three smart tools are the primary interface. They compose multiple API calls, cache reference data, and project responses into clean LLM-friendly formats.
| Tool | Description | |------|-------------| | gorgias_smart_search | Multi-strategy ticket search. Auto-detects emails, ticket IDs (`#12345
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